In today’s dynamic business landscape, harnessing the power of Business Process Outsourcing (BPO) and broader Global Business Services (GBS) is no longer just an option but a strategic necessity.
The East London Industrial Development Zone (ELIDZ) BPO and GBS services are tailored to enhance the operational efficiency of any organisation looking to propel to new heights of success and efficiency.
Let us optimise your business processes, elevate your customer interactions, and drive your business forward through our highly esteemed BPO/GBS services.
Our value proposition offers a unique opportunity for businesses to thrive in cost-effective, talent-rich, and strategically positioned hub for BPO/GBS. By leveraging our infrastructure and resources, you can reduce overheads and operational costs significantly, enhancing your bottom line and maximising profitability.
Let us optimise your business processes, elevate your customer interactions, and drive your business forward through our highly esteemed BPO/GBS services.
With access to a diverse range of skilled professionals, the ELIDZ ensures that your business has the talent it needs to succeed. Our strategic location attracts top-notch talent from various disciplines, offering a competitive advantage in the global market.
East London boasts an addressable B2 English talent pool of over 7,500 potential BPO workers, with 178,600 first and second language English speakers. It is home to over 9,300 university students studying at the university level. They represent the future workforce for the BPO/GBS sector. Additionally, with four prominent universities and 21 private colleges in the Eastern Cape, the pipeline of talent is continuously nurtured.
The ELIDZ BPO/GBS Hub offers a strategic position for businesses looking to expand their reach. Whether the business is targeting local markets or global audiences, our hub provides easy access to key markets, facilitating business growth and expansion. Our BPO/GBS is located in the second-largest industrial sector in the Eastern Cape province, offering proximity to other industries and enhancing opportunities for synergistic partnerships.
Situated just six kilometres from the city’s port, two kilometres from the National Highway and 4 kilometres from the East London Airport, the ELIDZ enjoys strategic access to transportation, making it an ideal location for BPO operations. The East London International Airport connects businesses to major hubs around the country.
The ELIDZ is much more than just a geographic location, it’s an ecosystem meticulously crafted to empower BPO/GBS operations. Businesses benefit from a supportive ecosystem designed to foster collaborations and innovation.
At the heart of ELIDZ’s BPO/GBS value proposition are its people, opportunities, and a commitment to sustainable growth.
The ELIDZ adheres to green business policies, and it champions Environmental, Social and Governance (ESG) best practices. It’s also home to numerous skills development initiatives, including merSETA and Mercedes Benz Learning Academy.
Our BPO/GBS Hub is spread across 26,000 square metres and offers six fenced sub-zones, each designed to cater to specific industry needs.
The ELIDZ enjoys fibre internet access with speeds ranging from 5 MBPS to 2 GBPS, always ensuring reliable connectivity.
The ELIDZ offers a diverse range of facilities and services to ensure that BPO operations flourish. Currently, we offer a wide range of BPO/GBS contact centre services. About 68% of these services are attributed to inbound calls, showcasing the breadth of opportunities.
Our BPO/GBS Hub is spread across 26,000 square metres and offers six fenced sub-zones, each designed to cater to specific industry needs.
Whether the business or organisation is looking to expand its reach, tap into new markets, or simply take business to the next level, the ELIDZ BPO/GBS Hub is the ultimate destination for growth.
Our BPO/GBS services are 72% cheaper than the European source markets, offering businesses an exceptional cost advantage and 72% lower salaries compared to the US market, the ELIDZ is the emerging powerhouse of cost-effective BPO/GBS operations.
With the ELIDZ being the manufacturing site for the Mercedes-Benz C-Class model, it presents unique BPO/GBS opportunities in the Automotive vertical industry.
Discover why the ELIDZ is a key player and the preferred destination for achieving excellence in BPO/GBS. Experience the unparalleled opportunities offered by the ELIDZ BPO/GBS Hub and unlock the full potential of your business.
Explore the limitless potential of the ELIDZ through this value proposition. Embark on a journey towards BPO excellence with the ELIDZ BPO/GBS Hub. Reach your destination faster and more efficiently.
Click here for more information about the ELIDZ BPO/GBS Sector.
Contact the ELIDZ
Potential investors in the East London Industrial Development Zone (ELIDZ) are invited to contact the ELIDZ team directly:
