Harnessing the power of Business Process Outsourcing (BPO) and Global Business Services (GBS) is now a strategic necessity, not just an option in the current business environment.
The BPO/GBS services of the East London Industrial Development Zone (ELIDZ) are customized to improve the operational efficiency of any organization aiming to achieve new levels of success and effectiveness. Our unique value proposition provides business with a chance to flourish in a cost-effective, talent-rich, and strategical located hub for BPO/GBS. By leveraging our resources, you can significantly reduce overheads and operational expenses, enhancing your bottom line and maximizing profitability.
Also, through having access to a variety of skilled professionals, the ELIDZ guarantees that your business has the necessary talent to thrive. Our prime locations attract skilled professionals from diverse fields, giving us a competitive edge in the worldwide market.
East London has a B2 English talent pool of more than 7,500 potential BPO workers, including 178,600 English speakers. More than 9,300 university students at the university level reside around the Eastern Cape province. They are the future employees for the BPO/GBS industry. Furthermore, the Eastern Cape boasts four prestigious universities and 21 private colleges, contributing to the ongoing development of ongoing talented individuals.
East London has a B2 English talent pool of more than 7,500 potential BPO workers, including 178,600 English speakers.
Our BPO/GBS Hub is situated in the Eastern Cape province’s second-largest industrial area, providing close proximity to other businesses and creating chances for collaborative partnerships.
The ELIDZ BPO/GBS Hub provides a valuable location for companies seeking to broaden their market. Whether the business is focusing on local markets or global audiences, our hub offers convenient access to important markets, helping businesses grow and expand.
Located only six kilometres away from the city’s harbour, two kilometres from the National Highway, and four kilometres from the East London Airport, the ELIDZ has strategic transportation access, making it perfect for BPO operations. The East London Airport provides connectivity for businesses to key hubs across the nation.
The ELIDZ is not just a location, but a meticulously designed environment tailored to support BPO/GBS activities. Businesses benefit from a nurturing environment created to encourage partnerships and creativity.
The ELIDZ’s BPO/GBS value proposition is centered around its individuals, prospects, and dedication to sustainable growth. The ELIDZ follows environmentally friendly business practices and supports the best practices in Environmental, Social and Governance (ESG) initiatives. It is a hub for various skills-building programs, such as MerSETA and Mercedes Benz Learning Academy.
Renowned for its leadership sustainability, the ELIDZ has earned the prestigious title of being named one of the world’s leading eco-parks. This recognition, awarded by the United Nations Industrial Development Organization’s (UNIDO) Global Eco-Industrial Park Programme (GEIPP), highlights the ELIDZ’s unparalleled commitment to environmental conservation.
Serving as a global model for eco-industrial parks, the ELIDZ epitomises innovation, infrastructure, and skills development as crucial elements for unlocking economic opportunities, not only in South Africa but worldwide.
The ELIDZ has a well-established, highly available fibre backbone from which is provides ISP services to clients, varying in speeds from 5 Mbps to 2 Gbps, guaranteeing dependable connectivity. This is supported by multiple FNO’s with other IPT \ ISP service providers from the ELIDZ’s data centres.
The ELIDZ provides various facilities and services aimed at promoting the success of BPO/GBS operations.
Currently, our BPO/GBS contact centre services are extensive, with approximately 68% of services stemming from incoming calls, highlighting the broad range of opportunities available. The centre spans over 26,000 square meters and features six enclosed sub-zones, each tailored to meet specific industry needs.
Whether the business or organization wants to increase its presence, access new markets, or elevate its operations, the ELIDZ BPO/GBS hub is the premier choice for advancement.
Our BPO/GBS services provide a cost advantage by being 72% cheaper than the European markets and offering 72% lower salaries than the US market, making the ELIDZ a cost-effective powerhouse for BPO/GBS operations.
Uncover the reasons behind the ELIDZ being a crucial player and the favoured choice for excelling in BPO/GBS. Realise the possibilities provided by the ELIDZ BPO/GBS hub and unleash the complete capabilities of your business quicker and in a more effective manner.
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Contact the ELIDZ
Potential investors in the ELIDZ BPO/GBS Sector are encouraged to contact the ELIDZ team directly:
