It is a fascinating time and place in history. Disruptive change is so common that it is becoming a corporate buzzword. Apart from innovative technology, the events of 2020 continue to shake every industry on a global scale.

No business is safe today, no matter how successful or dominant it has been in the past. In all chambers of business, we hear vague references to “the new normal.” This term separates leaders into two categories. Firstly, there are those who are waiting to see what the new normal is, and secondly, those who will shape it.

We see leaders who long for the way things were. In their search for predictability, they look to the past, a familiar time where current knowledge and conventions worked. Their processes are designed to protect the status quo.

At the same time, some businesses cannot wait for their time to shine. They are aligning their strategies and processes to capture new and existing markets. Primed to give customers something new or better, they are poised to disrupt.

There is a subtlety to this that managers and executives overlook. Change is not necessarily disruptive or even profitable. Businesses make many, incremental changes to processes. Most adaptations are minor and have a negligible impact. The disruption depends on how customers react.

Therefore, if the client is not the focal point or inspiration for change, then who is – and why does it matter?

And that brings us to a brand new programme on offer at the UFS Business School, where the point of departure is customer-centric Process Redesign, in a time that demands rapid innovation and adaptation.

Our definition of a process is any work that is co-ordinated, recurrent. It is the activity that contributes to cost, value or service quality. That implies that this programme is applicable across all disciplines, including engineering, finance, operations, marketing, human resources, sales, supply chain, logistics and business analysis. It is particularly relevant for middle and senior managers.

The curriculum is based on research into best practices and ideas from multiple fields of management and operations. It combines battle-hardened tools and methods that lead to a measurable, radical change in performance.  It is rooted in systems theory and sound principles of customer-centric design.

The approach of the programme is practical, hands-on experience. The learning journey is designed to generate an immediate return on investment for your organisation. This is achieved by applying the theory to processes that you are familiar with, in your organisation. You will learn how to analyse existing processes, then, use the tools and methods learned to redesign them.

The result is a process that is adapted and responsive to customer needs. The cost-savings and added value generate the return on investment. This methodology has been successfully applied across all organisational types.

The process redesign programme provides the tools to change performance radically and create new sources of competitive advantage. You are invited to the most incredible opportunity to improve the world around you and be worth more.

Contact Ansie Barnard at the UFS Business School:
barnardam@ufs.ac.za
082 900 1080