This year, with an agenda packed to the rafters with remarkable local leaders and delegates of the same ilk, CEM 2019 is bringing together the rock stars of CX and influential industry executives in a hubbub of connection and collaboration.
At CEM 2019 you will hear from CX Specialists from the Western Cape Government, SABC, Multichoice, Nedbank, KPMG, Uber, and SA Home Loans to list a few, on a practical journey through customer centricity, sharing real-world case studies and practical examples of their experience. They will highlight the good and the bad, the tried and tested, the secrets and truths and wisdom they have acquired.
“Why would you spend valuable time and resources trying in-house CX improvement strategies when you could spend two days discovering what has already delivered positive results from respected industry sector winners?”
Whether your business has already begun the route to CX excellence, are at the very beginning of creating a personal relationship with your customers, whether your approach is maturing, or if you have seen the benefits of cultivating consistent retention through CX initiatives, it matters not. CEM 2019 has been crafted especially for you to take your next step in improving your customers’ experience at all levels of interaction through their journey with your organisation.
It is simple, CEM 2019 is on the money. The agenda is thorough and comprehensive. You can be sure to take home valuable information, creative ideas, new connections and wisdom derived from tangible experience to apply to your own customer experience management blueprint.
The Customer Experience Management Africa Summit will be held at the CTICC in Cape Town, 31 July & 1 August 2019.