CEM Africa is the continent’s leading customer experience summit, designed to equip CX leaders with the tools, insights, and connections to elevate every interaction. Taking place at the Century City Conference Centre in Cape Town, this high-impact event draws senior decision-makers, strategists, and innovators from across Africa and beyond.
This year’s theme, “Excellence in Every Experience” reflects a bold ambition: to reimagine customer engagement through practical strategy, cultural transformation, and digital innovation. Spanning three days, the summit features a dynamic format tailored to empower meaningful learning and strategic networking:
- Keynotes from global CX visionaries and regional changemakers
- Panel Discussions tackling omnichannel integration, ROI measurement, AI-driven personalisation, and customer loyalty
- Case Studies that showcase real-world CX transformations across finance, healthcare, retail, telecoms, and more
- Interactive Workshops offering hands-on learning and solution co-creation
- Exhibitor Showcase featuring cutting-edge CX technologies and platforms
- Matchmaking & Networking Lounges curated for meaningful B2B engagement
- The CX Africa Awards (CXAs) – Celebrating the continent’s most impactful CX leaders and solutions on 12 August
Whether you’re driving digital transformation, enhancing operational efficiency, or building brand advocacy, CEM Africa 2025 is your must-attend platform to shape the future of customer experience in Africa.
Find out more: https://wearevuka.com/retail/cem-africa/
