Tuesday, June 25, 2024
HomeSouth AfricaEastern CapeGBS opportunity for companies expanding in Africa

GBS opportunity for companies expanding in Africa

The Eastern Cape is a burgeoning hub for Global Business Services with strong opportunities in automotive, logistics and back office customer care.

The Eastern Cape is a burgeoning hub for Global Business Services with strong prospects in automotive, logistics and back office customer care and ex-support facilitated by highly competitive, productive talent with proven sociable and service-friendly skills. 

The Eastern Cape is home to four global automotive manufacturers (Ford Motors, Isuzu, Mercedes-Benz and Volkswagen), produces 51% of South Africa’s vehicle exports, offers three international marine ports… and will soon be home to The Coega BPO Park Centralised Contact Centre for the Eastern Cape Automotive Sector.


  • High-potential automotive and logistics back office and aftercare capabilities.
  • Global logistics and automotive facilities with the ability to pivot to shared services and back-office support.
  • Relevant expertise and know-how in after-sales service/support and road-side customer care.
  • Prospective skills in insurance, warranties and motor plan services.
  • Ability to expand in logistics processing and supply chain management support services.


  • Large untapped pool of dedicated CX and business process talent.
  • Committed, productive workforce with lower than average attrition rates.
  • Growing adeptness in research and development capabilities.
  • Budding potential in digital channel support competencies.
  • Empathetic, friendly, English-proficient agents with neutral accents.
  • Entrenched focus on social impact investment and development


  • Established education institutions and skills development pipelines.
  • Four prominent universities and 21 private colleges.
  • Eight TVET colleges providing business, accounting and IT training.
  • Well-informed, passionate college and university graduates.
  • On-the-job contact centre support and CX training.


  • Conducive operating expenditure and offshoring labour arbitrage.
  • Competitive labour costs that are at least 60% lower than those in global source markets and 15% lower than average national salaries.
  • Lower property sales, rentals and utilities compared to other major metros in South Africa.
  • Burgeoning life-work prospects for remote and hybrid GBS workers.


  • Sublime lifestyle and digitally enabling infrastructure.
  • Two world-class city and municipal business hubs with potential to scale and grow BPO and shared services facilities.
  • High-speed connectivity, fibre, storage and data centre capacities.
  • Digital hubs and special technology and industrial development zones with attractive investment incentives, grants and amenities.
  • Superb lifestyle with unspoiled beaches, nature/game reserves and a temperate climate for outdoor activities and sports.


If you are interested to do business, trade or invest in the Eastern Cape Province, contact the Eastern Cape Development Corporation (ECDC):


    Investment Projects

    Business News


    Recent News